Frequently Asked Questions
Find Your Answers Here
Will it tarnish, fade, or irritate my skin?
Our pieces are made with hypoallergenic materials, so they're gentle on sensitive skin and built to hold up beautifully over time.
Where do you ship, and how long does it take?
We currently ship within the United States only. Orders are processed within 1–3 business days, then arrive within 7–14 business days. Delivery times may occasionally extend during high-demand periods or holidays, thank you for your patience.
What does shipping cost?
Nothing, we offer free standard shipping on every order.
Can I track my order?
Yes. As soon as your package ships, you'll receive tracking information automatically.
What if I need to return it?
You have 14 days from delivery to request a return, and both used and unused items qualify within that window. We also cover return shipping, so the process is completely stress-free.
How do refunds work?
Once your return is received and processed, we refund your original payment method, please allow a few days for it to appear.
Couldn't Find your answer
Thank you so much for reaching out to us at Esther's Essence! We're sorry you weren't able to find the answer you were looking for.
We'd love to help. Could you share a little more about what you're looking for? We'll do our best to get back to you as quickly as possible with everything you need.
Thank you for your patience , we truly appreciate your support.
Warm regards,
Esther's Essence Co